Risk Reporting Metrics
overview
A top leading bank in the U.S partnered with Lab49 to design a market-leading user experience for its wide risk reporting system.
For this client, reporting was labor intensive manual work, which caused inconsistency and lack of data accuracy across lines of business.
Our team consisted of myself as the UX designer and a senior Project Manager.
The project structure comprised weekly risk-wide user forums, followed by risk-specific team workshops in order to satisfy every team’s requirements and preferences.
analysis
We started off by capturing details of the bank’s current risk reporting process. Simultaneously, we gathered requirements for the business and defined a user-focused future risk reporting state.
Findings
Board members’ primary objective was to reach consistency in both design and language across lines of businesses. Their biggest pain point was to review all risk reports with different metric names, color legends, sizes and chart types.
Board members also requested a high-level dashboard of the bank’s risk events, losses and statuses for each department .
All lines of businesses wanted a defined template for their metrics in order to focus on data representation rather than in the design